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Privacy & Security

Privacy Policy

Last Updated: January 1, 2024

1. Introduction

At ProKnacks ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

  • Contact Information: Name, email address, phone number, physical address
  • Project Details: Property information, renovation requirements, budget range
  • Communication Data: Messages, emails, and other correspondence

Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General location information (city/region level)

3. How We Use Your Information

Service Delivery

To provide and manage home improvement services, process quotes, and schedule consultations

Communication

To respond to inquiries, send updates, and provide customer support

Improvement

To enhance our services, website functionality, and user experience

Legal Compliance

To comply with legal obligations and protect our rights and property

4. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

SSL encryption for data transmission
Regular security audits and updates
Access controls and authentication
Data backup and recovery procedures
Employee privacy training

5. Your Rights & Choices

Access

Request access to your personal information

Correction

Request correction of inaccurate information

Deletion

Request deletion of your personal data

Objection

Object to processing of your personal data

Portability

Request transfer of your data to another service

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer: For privacy-specific inquiries, please address to our Data Protection Officer.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Current Version:v2.1 • Last Updated: January 1, 2024

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